FAQ

Do You Have Questions?

We have answers (well, most of the times!)

Here are the answers to the most common questions you may encounter. If you still cannot find the answer you want, please contact us!

Q: How long is the warranty period of SPC flooring?

A: We provide a quality guarantee for 1 years. During the warranty period, if there is a quality problem with the product, you can contact our customer service to apply for after - sales repair or replacement.
Q: How to deal with quality problems of products?

A: If you find a quality problem, contact our customer service immediately and provide product photos, purchase vouchers and other information. We will arrange professional personnel to verify and provide solutions according to the situation, such as repair, replacement or refund.
Q: Can installation guidance or on - site installation services be provided?

A: We provide detailed installation guides and video tutorials to help you install by yourself.
Q: Can the color and pattern of the flooring be customized?

A: Customization is supported under certain circumstances. If you have unique design requirements, you can contact our customer service, and we will evaluate the feasibility and related costs of customization.
Q: Are you factory or warehouse?

A: We are factory,we can guarantee quality and absolutely price advantages.